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Frequently Asked Questions :: Top Questions
These FAQ's are intended to provide additional details, and address some of the most common questions, regarding the WATCH product; including but not limited to, certain conditions pertaining to the free service and the accessibility and availability of the WATCH product. Please read below for further information.
Q1. What are WATCH Disney Channel, WATCH Disney XD and WATCH Disney Junior?
Q2. Who can get it?
Q3. What devices are supported?
Q4. Can I access the WATCH Disney products if I'm traveling or away from home?
Q5. Is there an extra charge in order to get additional access features by verifying my participating TV provider (e.g. Comcast)?
Q6. What if my TV provider isn't on the list of participating providers to offer the WATCH Disney products?
Q7. Are the WATCH Disney products available outside the U.S.?
Q8. For which Disney network channels is this service available?
Q9. I have verified my TV provider before. Why do I have to verify each time?
Q10. I am serving on a U.S. military base located outside of the U.S. Can I still access your service?
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| * Apps and live streams available in U.S. only and subject to additional restrictions. ©Disney, All Rights Reserved. Go to WATCHDisneyChannels.com FAQs for details including availability and supported devices. Apple, the Apple logo, iPad, and iPhone are trademarks of Apple, Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. |
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What are WATCH Disney Channel, WATCH Disney XD and WATCH Disney Junior?
The WATCH Disney products are a new way to watch full-episodes of your favorite Disney shows online through your computer, laptop, iPad, iPhone, or iPod Touch. Full-episodes ON DEMAND - watch anytime, anywhere.
And if you subscribe to Disney Channel through one of our participating TV providers, you will have additional access to "Live" Disney Channel programming on your computer and apple mobile devices.
Watch online with your computer:
www.WatchDisneyChannel.com,
www.WatchDisneyXD.com, or
www.WatchDisneyJunior.com.
Or watch on your iPad / iPhone / iPod Touch:
Get any of the free WATCH Disney apps in the iTunes App Store
here.
Who can get it?
Anyone in the U.S. with access to a broadband Internet connection and a
supported device can watch full-episodes as early as 30 days after they air on TV.
And if you subscribe to
Disney Channel through one of our participating TV providers (and your subscription is in good standing), you have access to additional features:
- "Live*" Disney programming on your supported computer and Apple mobile devices
- Video-on-demand (VOD) full-episodes the very next day after they broadcast on TV
Is my TV provider participating in this service?
What devices are supported?
We support the following devices:
Most computers -- desktop or laptop:
Must meet minimum
system requirements.
Apple mobile devices:
Free app for iPad, iPhone, iPod Touch on App Store
We do not support the following:
At this time, we do not support any other mobile devices (including Android devices), Internet connected TVs, set-top boxes, or gaming consoles. If your device has the required version of Adobe Flash listed in our
system requirements, you may find that our site works in your Internet browser, but we do not support such devices and cannot guarantee that Watch Disney will work on your device.
Can I access the WATCH Disney products if I'm traveling or away from home?
Yes, you can access the WATCH Disney products from your supported device if you are traveling within the U.S. or its territories via a mobile wi-fi hot spot or mobile data access (e.g. 3G, 4G).
Please note that you must have access to a fast Internet connection speed, otherwise your video playback may be hindered. See
System Requirements.
Is there an extra charge in order to get additional access features by verifying my participating TV provider (e.g. Comcast)?
You will not be charged an extra fee to receive the
additional access features available to you as a subscriber to one of our participating TV providers. The WATCH Disney products are an extra benefit for you.
Is my TV provider participating in this service?
What if my TV provider isn't on the list of participating providers to offer the WATCH Disney products?
We are continually adding new cable, satellite, and other TV providers.
From the link below, you can confirm if your TV provider is participating in our service. If they don't currently participate, you can request that they add the WATCH Disney products.
Is my TV provider participating in this service?
Not to worry, if you don't subscribe to a participating provider, you may still be able to watch a selective list of full-episodes as early as 30 days after they air on TV.
Are the WATCH Disney products available outside the U.S.?
The WATCH Disney products are only available if you're accessing the site from within the U.S. or its territories (including Puerto Rico, Guam, Saipan, Bermuda, American Samoa, U.S. Virgin Islands).
I have verified my TV provider before. Why do I have to verify each time?
In order to confirm that your TV provider subscription is current, we must verify your subscription from time to time. If you select the "Remember me" check box during the verification process when you enter your login, you will not be asked to re-verify for up to 30 days.
I am serving on a U.S. military base located outside of the U.S. Can I still access your service?
Yes, if you're physically located on a U.S. military base that happens to be outside the U.S. and you are using a military-operated Internet connection (not a commercial Internet provider), then you will be able to access our service.
If you meet the above requirements but cannot access our service, please submit an inquiry using the form below.
