What are the minimum computer system requirements?
You must have the following minimum computer system requirements in order to play videos:
A high speed Internet connection with sufficient download speeds of 1.5 Mbps or better.
Adobe Flash Player 10.2 and above.
Windows
2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks
Microsoft® Windows® XP (32-bit), Windows Server® 2003 (32-bit), Windows Server 2008 (32-bit), Windows Vista® (32-bit), Windows 7 (32-bit and 64-bit)
Internet Explorer 7.0 and above, Mozilla Firefox 8.0 and above, Google Chrome 17.0 and above, Safari 5.0 and above
128MB of RAM (1GB of RAM recommended for netbooks); 128MB of graphics memory
Mac OS
Intel Core™ Duo 1.33GHz or faster processor
Mac OS X v10.6 or v10.7
Safari 5.0 and above, Mozilla Firefox 8.0 and above, Google Chrome 17.0 and above
256MB of RAM; 128MB of graphics memory
How do I install or upgrade the Adobe Flash Player?
You can download the free
Adobe Flash plug-in here on Adobe's website.
I am accessing the site from within the U.S. but the player is saying that I'm not.
The WATCH Disney products are only available if you're accessing the site from within the U.S. or its territories (including Puerto Rico, Guam, Saipan, Bermuda, American Samoa, U.S. Virgin Islands).
However, if you're in the U.S., you may be getting this "Out of Country" error message for a number of reasons. Please contact us using the online form below and we will look into your issue.
The site is asking me to accept Javascript. What is this? How do I do this?
This web site uses cookies and javascript to improve your viewing experience. They allow us to give you a more robust user interface which is the means by which you interact with the content on the web pages.
To Enable Javascript – Instructions depending on your browser:
Google Chrome
1. Click the spanner "wrench"icon on the browser toolbar.
2. Select Options.
3. Click the Under the Hood tab.
4. Click Content Settings in the 'Privacy section.'
5. Select Allow all sites to run JavaScript in the 'JavaScript' section.
Mozilla Firefox
1. Select Tools from the top menu.
2. Choose Options.
3. Choose Content from the top navigation.
4. Select the checkbox next to Enable JavaScript and click OK.
Internet Explorer
1. Select Tools from the top menu.
2. Choose Internet Options.
3. Click on the Security tab.
4. Click on Custom Level.
5. Scroll down until you see the section labeled 'Scripting.'
6. Under 'Active Scripting,' select Enable and click OK.
Apple Safari
1. Open the Safari menu on your browser's toolbar.
2. Choose Preferences.
3. Choose Security.
4. Select the checkbox next to Enable JavaScript.
The site is asking me to accept cookies. What is this? How do I do this?
Cookies can be used to tell you what is new since your last visit and to store your login information so you don't have to enter it on each visit.
Enable Cookies – Instructions depending on your browser:
Internet Explorer
1. Click Start > Control Panel. (With Windows XP Classic View, click the Windows Start button > Settings > Control Panel).
2. Double-click the Internet Options icon.
3. Select the Privacy tab.
4. Click Advanced.
5. Select "Override automatic cookie handling" under the "Cookies" section in the Advanced Privacy Settings window.
6. Select the "Accept" or "Prompt" option under "First-party Cookies."
7. Select the "Accept" or "Prompt" option under "Third-party Cookies." (If you select the "Prompt" option, you'll be asked for approval every time a website attempts to send you a cookie.)
8. In the Internet Options window, click OK to exit.
Mozilla Firefox for Windows
1. Click Tools > Options.
2. Click Privacy in the top panel.
3. Set "Firefox will:" to Use custom settings for history.
4. Check the box next to "Accept cookies from sites" to enable cookies.
5. Click OK.
Mozilla Firefox for Mac
1. Go to the Firefox drop-down menu.
2. Select Preferences.
3. Click Privacy.
4. Set "Firefox will:" to Use custom settings for history.
5. Check the box next to "Accept cookies from sites" to enable cookies.
6. Click OK.
Google Chrome for Windows
1. Click the Tools menu.
2. Select Options.
3. Click the Under the Hood tab.
4. Click Content settings in the "Privacy" section.
5. Select Allow local data to be set to allow both first-party and third-party cookies. If you only want to accept first-party cookies, check the box next to "Block all third-party cookies without exception."
Google Chrome for Mac
1. Select Chrome > Preferences on the menu bar.
2. Click the Under the Hood tab.
3. Click Content settings in the "Privacy" section.
4. Select Allow local data to be set to allow both first-party and third-party cookies. If you only want to accept first-party cookies, check the box next to "Block all third-party cookies without exception."
Apple Safari
1. Go to the Safari drop-down menu.
2. Select Preferences.
3. Click Security in the top panel.
4. Under "Accept Cookies" select Only from sites you navigate to.
