FREE Apps From Disney!
Get your DISNEY CHANNELS LIVE, your favorite episodes On Demand, on your iPhone, iPod Touch or computer.
WATCH Disney Channel WATCH Disney XD WATCH Disney Junior
ANYTIME. ANYWHERE.
FAQs AVAILABILITY
Frequently Asked Questions :: Video / Audio Playback
These FAQ's are intended to provide additional details, and address some of the most common questions, regarding the WATCH product; including but not limited to, certain conditions pertaining to the free service and the accessibility and availability of the WATCH product. Please read below for further information.

Q1. I'm having audio issues. The audio is not playing. Or the audio is not synced to the video.

Q2. Video does not play at all.

Q3. Video playback stalls or is choppy.
Available on the App Store
With your parent's permission, you can download the free WATCH Disney apps from the App Store.
* Apps and live streams available in U.S. only and subject to additional restrictions. ©Disney, All Rights Reserved. Go to WATCHDisneyChannels.com FAQs for details including availability and supported devices. Apple, the Apple logo, iPad, and iPhone are trademarks of Apple, Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
CLOSE
I'm having audio issues. The audio is not playing. Or the audio is not synced to the video.

Please follow the steps below to resolve your issue:

Check to see if you can play audio using another application.
Check that your speakers are turned on and aren't muted.
Close your browser or app and open it again.
Close other computer applications that may be open at the same time.

If those don't immediately resolve your audio issue, then:

Confirm that your computer or device meets our minimum system requirements.
Restart your computer or mobile device.

If the problem persists please contact us via our online form.
CLOSE
Video does not play at all.

Please try the steps below to resolve your issue:

Confirm that your computer or device meets our minimum system requirements.
Check your Internet download speed (Internet download speeds should be 1.5 Mbps or better). Your wifi or mobile signal indicator does not correlate to your download speed. There are a number of web sites where you can conduct a free "Internet speed test."
Refresh your browser or close your browser or app and re-open it.
Close other computer applications that may be open at the same time.
Disconnect other Internet (e.g. Wi-Fi) connected devices that may be connected at the same time.
Restart your computer.

If the problem persists please contact us via the online form below.
CLOSE
Video playback stalls or is choppy.

Playback should not stop or stall under normal circumstances; however, video delivery may be disrupted during periods of network congestion, poor Internet connections, when too many Internet connected devices are connected at the same time, or when too many computer applications are open at the same time.

Please try one or all of the following:

Confirm that your computer or device meets our minimum system requirements.
Check your Internet download speed (Internet download speeds should be 1.5 Mbps or better). Your wifi or mobile signal indicator does not correlate to your download speed. There are a number of web sites where you can conduct a free "Internet speed test."
Refresh your browser or close your browser or app and open it again.
Drag the rewind button back in time several minutes in the program timeline.
Close other computer applications that may be open at the same time.
Disconnect other Internet (e.g. Wi-Fi) connected devices that may be connected at the same time.
Restart your computer.

If the problem persists please contact us via the online form below.